|
Aspect |
Term |
Objective |
Achievement |
Remarks |
||
|
2013-14 (Annualised) |
2012/13 |
2011/12 |
||||
|
Monetised Capital |
Long/Short |
ROE to be more than Annual AWDR+3% |
Not achieved |
Not achieved |
Achieved |
The AWDR+3% as at year end was 11.45% The ROE for the period was 3.29%. The ROE for 2012/13 was 6.1% |
|
Customer |
Long |
To ensure continuity of a customer-centric Quality Management system with suitable accreditation |
Achieved |
Achieved |
Achieved |
A quality management system accredited with ISO 9001:2008 is in place |
|
Short |
Number of training hours for sales personnel to increase by 10% from previous year |
Not achieved |
Achieved |
Achieved |
The number of training hours of sales personnel was 25% less than the previous year |
|
|
Short |
To achieve a Weighted Average Customer Satisfaction Index score of more than 85% |
Achieved |
Achieved |
Achieved |
During the year under review the Weighted Average Customer Satisfaction Index score was 89%. In 2012/13 this was 85.2% |
|
|
Short |
Each branch to have a customer interaction event each quarter |
Achieved |
Achieved |
Not Applicable |
Each branch achieved the required number of customer events |
|
|
Employee |
Short |
To achieve an employee satisfaction index score of more than 60% |
Achieved |
Not achieved |
Achieved |
In the current year the employee satisfaction index score has increased to 61.10% from 53.46 in 2012-13 |
|
Short |
Average training hours per employee per year to be more than 10 hours |
Achieved |
Achieved |
Achieved |
Average Training hours per employee was 13.10 hours in 2013/14. The corresponding figure for 2012/13 was 16.00 Hours |
|
|
Long |
To maintain an the ratio of female to male employees, excluding workshops and field sales of more than 15% |
Achieved |
Achieved |
Not achieved |
The ratio was 20% in 2013/14 and 2012-13 |
|
|
Business Partner |
Short |
To carry out a performance evaluation of twenty foreign Principals at least once a year |
Achieved |
Achieved |
Achieved |
The Annual Principal performance evaluation process made this possible |
|
Short |
To obtain declarations from at least 50% of the current major local suppliers, that they will abide by the DIMO supplier code |
Achieved |
Achieved |
Achieved |
Declarations from 74% of the current major local suppliers have been obtained |
|
|
Society |
Short |
Invest at least .05% of turnover on community development activities |
Achieved |
Achieved |
Achieved |
In 2013/14 Dimo has invested 0.20% of the turnover on community development activities. In 2012/13 this was 0.19%. During the year under review expenditure on community development activities was Rs. 43.8 mn (Rs. 50.8 mn in 2012/13) |
|
Society |
Long/Short |
To provide vocational training for trainees numbering more than 5% of the number of employees |
Achieved |
Achieved |
Achieved |
The number of vocational trainees who registered for training in 2013/14 was 16.78% of the average number of employees for the year. This was 10.76% in 2012/13 |
|
Short |
100% compliance with Laws and Government regulations |
Achieved |
Achieved |
Achieved |
The Company’s Code of Business Ethics require compliance with laws and regulation at all times. No non-compliances were reported during the year |
|
|
Environment |
Long |
To re-cycle and re-use at least 20% of the ground water used |
Achieved |
Achieved |
Not Achieved |
We were able to achieve 24% in 2013/14 due to expansion of the water recycling capacity. The corresponding figure for 2012/13 was 21% |
|
Short |
Waste segregated and handed over to selected third parties for recycling/reuse to be more than 90% of total solid waste |
Achieved |
Achieved |
Achieved |
In 2013/14 the Company renewed the waste collection agreements with 3rd parties who were approved by the Central Environmental Authority. These parties were capable of providing a total solution for waste management |
|
|
Short |
Carbon Foot Print for every Rs. 1.0 mn of turnover to reduce by 5% |
Not Achieved |
Not Achieved |
Not Achieved |
Carbon footprint for every Rs. one million mn of turnover in 2013/14 was 0.2773 tC02e. The corresponding figure for 2012/13 was 0.2218 tCO2e. However, the total carbon footprint reduced from 6,242 tCO2 to 5,768 tCO2 |
|
|
Value creation |
Long |
Reduce dependence on vehicle business by increasing the turnover & segment result of Non-vehicle business at least by 15% per annum |
Partially achieved |
Partially achieved |
Not achieved |
Non-vehicle segment turnover increased by 25% and segment result increased by 234% in 2013/14 compared |
|
|
Long/Short |
EVA To be positive |
Not achieved |
Not achieved |
Achieved |
EVA created during 2013/14 was a negative value of Rs.536 mn and in 2012/13 it was a negative value of Rs.547 mn |
|
|
Long/Short |
Value Added to increase every year at a rate more than the rate of inflation +5% |
Not achieved |
Not achieved |
Achieved |
The Value Added has increased by 6 % in 2013/14 over the previous year, Which did not meet the objective of 11.9% |
